All our parcels are shipped with DPD (outside Europe with PostNL). In the ordering process, you can choose to have your parcel delivered to your home, work or a DPD parcel shop, for example. Orders placed before 15:30 will be dispatched the same working day. In general, orders are delivered within 1-3 working days.
From an order amount of €50,00 incl. VAT, we ship free of charge within the Netherlands, Belgium and Germany. Below €5.50 shipping costs are charged.
In the rest of Europe there is free shipping from €100,00 and below that €10,00 shipping costs are charged. Outside Europe (United Kingdom, Norway, Switzerland and Iceland), shipping costs depend on the country and there is no free shipping.
Shipping cost outside Europe:
- United Kingdom: €15,-
- Norway: €20,-
- Switzerland: €15,-
- Iceland: €50,-
For other countries, please contact us on email@example.com.
Products may be returned within 14 days of receipt provided they are unopened. Returns can be sent at your own expense to: HELTIE horse Returns Industrieweg 19-a 7949 AJ Rogat
We would greatly appreciate it if you contact us first before returning a package. This ensures faster processing, please make sure your personal details are included (e.g. the packing slip with your IBAN).