100% natural, based on herbs and minerals

Honest and free advice

Shipping all over Europe

Order before 14.30hr, shipped the same day

FAQ

General questions

How do I store a HELTIE supplement?

In general, our supplements have a shelf life of about 3 years after production, at the bottom of the bottle there is a sticker with the expiry date. Always store supplements in the original packaging, tightly closed and in a dark place. A number of products are sensitive to cold and heat. Therefore, always check the label for specific storage instructions.

Are HELTIE horse supplements suitable for pregnant mares?

Most of the HELTIE horse products may be given to pregnant and lactating mares. Only the Detox and Triphala we advise against using during pregnancy and lactation, or only in consultation with the vet.

With which shipping service will my parcel be sent?

All parcels in Europe are shipped with DPD, in the shopping cart you can also choose shipping to a DPD service point.

Orders outside Europe go via PostNL, but are often transferred to a local delivery service.

How can I pay for the order?

You can pay for your order in various ways, through the Mollie payment system:

  • iDeal
  • Credit card
  • Paypal
  • Bankcontact
  • (manual) bank transfer
  • Sofortbanking
  • Giropay

Ordering

With which shipping service will my parcel be sent?

All parcels in Europe are shipped with DPD, in the shopping cart you can also choose shipping to a DPD service point.

Orders outside Europe go via PostNL, but are often transferred to a local delivery service.

How can I pay for the order?

You can pay for your order in various ways, through the Mollie payment system:

  • iDeal
  • Credit card
  • Paypal
  • Bankcontact
  • (manual) bank transfer
  • Sofortbanking
  • Giropay
Why is there a charge for Paypal?

We like to offer as many payment options as possible, but unfortunately Paypal is very pricey for companies and charges a lot. That means we are unfortunately forced to charge an extra 2.5% for this.

All our other payment methods are free of charge for our customers.

Do you ship to America / Canada?

We don't ship our products to Canada/America, but we have a dealer who imports our products. Please contact Jillian from Chasing Gold Performance for orders.

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